Returns and Refunds Policy
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns in case of mistakes made by buyer such as incorrect selection of sizes, designs, colors, etc.
What is your return policy?
Each order is custom made and printed on demand, therefore we do not accept returns unless there is a quality issue or product received is not as described. In that case, we will offer a free replacement or a full refund, depending on which option you prefer.
How soon do I have to submit a claim for a return/exchange?
Any claims for misprinted / damaged /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
My order has been returned to sender, what now?
There are a few reasons an order is returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by end recipient. Please contact us to if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned, or had an incorrect address originally provided.
What if the product is damaged in the post?
Please send us picture of the damaged product and we will offer a reprint (no additional fee will be applied) or refund.
What if the product is lost in the post?
If your package is lost in transit, no worries! We will reprint and resend it without any additional fee, or we’ll fully refund your order.
What if the address was wrong?
If you provide a correct address but we ship to a wrong address, we’ll take full responsibility and send a free replacement or issue full refund for your order.
If you provide a wrong address and we ship to that address, please contact us and we’ll try our best to help you claim your package.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace or refund your order for any of the following reasons:
- The product is flawed or damaged.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
- You never received the product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective, damaged or not as described. If you need to exchange it for the same item, send us an email at [email protected].