Billing Terms & Conditions

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refer to the product(s) or services for which the buyer has placed an order with the seller.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Credit Card/ Debit Card (Visa, MasterCard, Discover, and American Express). We also accept Paypal as a form of payment.

It is the buyer’s responsibility to provide accurate and up-to-date payment information during the checkout process to avoid any delays or issues with their order.

When you send sensitive payment information through our website, it will be flagged as fraudulent and we will need to authenticate your payment. You may also be required to provide proof of transaction if there is any problem regarding the decline or failure of payments.

Payment Methods

Please refer to our “Payment Methods” page for detailed information on our accepted payment methods.

Billing and Charges

All prices listed on our website are in USD (United States Dollar) and are exclusive of any applicable taxes, shipping charges, and customs fees, unless otherwise stated. By placing an order, you authorize us to charge your selected payment method for the total amount of your purchase, including shipping charges, and other fees as applicable.

Currency Conversion

All prices listed on our website are in USD (United States Dollar). If your credit card company or bank uses a different currency, the final transaction price may differ due to currency exchange rates. Please contact your payment provider for further information on currency conversion rates and any potential fees that may apply.

Cash on Delivery/Personal Checks/Direct Bank Transfers/Money Orders

Please note that personal checks/direct bank transfers/cash on delivery/money orders are not available at Avathread. We only accept payments through the accepted payment methods during the online checkout process.

Order Confirmation and Receipts

Upon successful completion of your order, you will receive an order confirmation email that includes a summary of your purchase. This email serves as your receipt and contains important information, including the order number, items purchased, total amount charged, and shipping details (if applicable).

Customs Fees and Import Taxes

Please be aware that customs policies and import fees may vary widely by country. Some countries may not charge import fees for shipments, while others may impose taxes, duties, and related customs fees once your order arrives at its final destination, as determined by your local customs office. Please note that these fees are not included in the price on our website, and you may be liable to pay for them once you receive your order. It is your responsibility to comply with your local customs laws and regulations and to pay any applicable fees.

Refunds and Returns

Please refer to our “Return & Refund Policy” page for detailed information on our refund and return policies.

Order Cancellation

We reserve the right to cancel any order at our discretion, including but not limited to cases where the product is out of stock, pricing errors occur, or fraudulent activity is suspected. In such cases, a refund will be issued to the original payment method.

Security and Privacy

We take the security and privacy of your payment information seriously. All transactions on our website are encrypted and processed securely to protect your personal and financial data. We do not store any payment information on our servers.

Billing Disputes

In case of any billing disputes, please contact us within 7 days of receiving your order confirmation. We will investigate and resolve the dispute in a timely manner. We may request additional information from you to help resolve the dispute effectively.

Changes to Billing Terms & Conditions

We reserve the right to modify or update these Billing Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates.

Contact Us

If you have any questions or concerns regarding our Billing Terms & Conditions, please contact us at [email protected]. We will be happy to assist you.

By placing an order on our website, you acknowledge and agree to these billing terms and conditions, as well as our refund and return policies, and any other relevant policies posted on our website. It is your responsibility to read and understand these terms before making a purchase. If you have any questions or concerns, please contact us for assistance. Thank you for shopping with us!

PAYMENT – FAQs

1. Why was I charged an international fee for my order?

Some customers leave feedback that some bank cards may not be authorized to process international transactions. To serve our clients from around the world, we use an American payment processor called Stripe, a payment platform that allows for all types of payment but results in charging additional fees.

The international fee is charged by banks when purchases are made outside of your country. We do recommend that you get in touch with your bank to understand if this is the case

2. Why is my card getting declined?

There are so many common reasons why your card is getting declined. If your card payment has been declined and you’re not sure why, please check the following reason below:

Make sure it has been activated, if your card is new or recently reissued.

Review Your Card Info:

• Double check that all of your information was entered correctly. Transposing numbers (CVV) is an easy mistake to make.
• Check the Card Expiration Date
• Over Your Credit Limit: Depending on your card, if you are already over your credit limit or if this transaction would push you over it, your purchase can be rejected. While some credit cards let you go beyond your credit limit, other lenders might say no to the purchase.
• Suspected Fraud: If you are making a large purchase, especially one outside your normal shopping behavior, the transaction may be flagged for potential fraud. Try to verify the transaction by submitting the code ( OTP ) or contact your bank and retry the process later.
• Your Account Was Closed: contact your bank or try adding a new card.
• A technical error occurred: Please retry the process at a later time.

If everything seems to be correct, call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment.

If not, you can checkout via Paypal to place an order.

3. Why am I being double-charged?

If you get the double charge but just order one purchase, the first thing you need to do is check the confirmation email.

In case of receiving more than one confirmation email with different order numbers, which means that you placed orders. Please check the order information carefully and cancel the order you don’t want immediately. Cancel Order here:https://avathread.uk/cancellation-modification-policy/  

In case of receiving just one confirmation email, please don’t worry, for some payment types, we use an authorization hold to verify that the money to fund your transfer is available in your account. This is only temporary — your account will not be charged twice, if you’re not sure whether a charge is an authorization hold, we recommend that you contact your bank and contact us to ask for more details. The hold should be removed within one to eight business days

4. Do I need to pay Import Fees, Duties, and Taxes?

Customs policies vary widely, and some countries don’t charge import fees for shipments but some others will. Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office

5. Why am I being double-charged?

If you get the double charge but just order one purchase, the first thing you need to do is check the confirmation email.

In case of receiving more than one confirmation email with different order numbers, which means that you placed orders. Please check the order information carefully and cancel the order you don’t want immediately. Cancel Order here:https://avathread.uk/cancellation-modification-policy/  

In case of receiving just one confirmation email, please don’t worry, for some payment types, we use an authorization hold to verify that the money to fund your transfer is available in your account. This is only temporary — your account will not be charged twice, if you’re not sure whether a charge is an authorization hold, we recommend that you contact your bank and contact us to ask for more details. The hold should be removed within one to eight business days

6. Do I need to pay Import Fees, Duties, and Taxes?

Customs policies vary widely, and some countries don’t charge import fees for shipments but some others will. Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.