Shipping Information

Our products are printed on demand, made to order, customized/personalized items; they are not produced until an order is placed. Therefore, after you place an order, there is a processing time before we ship the product.

We have production partners who assemble products for us. We submit orders to our production partner and they assemble products and ship them out.

Our partners are based in the USA, but their printing facilities are located in various locations: USA, EU (for t-shirts and leggings) and China (for shoes, boots, all over print hoodies and blankets). Products are assembled by hand, then packaged and shipped.

Please be careful when choosing size. Follow our size charts in the pictures on product page.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. Exact shipping cost will be calculated after you add items to cart and enter your mailing address.

Shipping fees are also based on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charge is shown on the checkout page.

When can I expect to receive my package?

Typically, our staff will start processing and push the order to the associated fulfillment centers in within 12-hours business day. Processing time doesn’t simply start from the day you placed your order, but from the next business day to begin.

On average, products are produced within 1-5 business days after purchase. Standard shipping time is 4-20 business days for orders from US and 2-3 business weeks for International orders depending on product. Shoes, blanket, 3D hoodies take longer than others.

Our production and shipping time for each product may varies on many factors. You can check the table below for a brief understanding our main products’ processing and shipping time. (the “day” in this table is business day)

Avathread Shipping Time

IMPORTANT: DUE TO THE ONGOING WORLDWIDE PANDEMIC WE ARE EXPERIENCING DELAYS IN PROCESSING AND SHIPPING TIME.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can ship all products to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

IMPORTANT: For shoes orders, please make sure that your PO Box has enough space to store the item, or delivery may fail.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Delivering the Goods and Services to countries such as the UK, EU and Canada is charged VAT rate.

The Canadian sales taxes are the Provincial Sales Tax (PST), the Quebec Sales Tax (QST), the Goods and Services Tax (GST), and the Harmonized Sales Tax (HST) which is a combination of the PST and the GST in some provinces.

To see Canada-specific tax rates by province, please click here.

For European Union (EU) countries, this tax is known as a Value-Added tax (VAT). Businesses that are VAT-registered and fully taxable do not bear the final costs of VAT because it is a tax on consumer expenditure.

To see EU-specific VAT rates,please visit the European Commission (EC) Taxation and Customs Union website.

What if the product is lost in transit?

If your package is lost in transit, no worries! We will reprint it and resend it once the estimated time for delivery is exceeded. The reprint will not include any additional fee. 

Where are the products shipped from?

All our products are printed and shipped from our warehouses in the US, Europe and China.

Is the tracking option available?

If your shipping destination is within the United States, our shipping partner always offers a complete tracking option for each shipment. You can track your order on our website once tracking information is available. You can always contact us via email to get update on your order.

Why I can’t find tracking numbers for my orders?

Only on rare occasions the tracking cannot be available on your dashboard: in that case, please contact our support team or check your email inbox again.

According to the tracking number the package has been delivered. However, I have not received anything. Which solution do you propose?

If tracking shows the package is delivered but in fact you never received it, please try:

  1. Searching around your neighborhood. Sometimes items are misplaced or stolen upon delivery.
  2. Checking if you have entered the correct shipping address.
  3. Contacting the shipping service. Sometimes products are delivered late and scanned delivered by mistake.

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